RETURN WINDOW
Eligible items may be returned within 14 calendar days of confirmed delivery. Approved returns must be mailed within seven days of receiving return authorization. Items must be unworn, unwashed, undamaged, free from odors, and returned with all original tags attached.
RETURN SHIPPING
For ordinary returns involving fit, size preference, color preference, or a change of mind, Signature Hoops will provide a prepaid return label and a flat $7.95 return-label fee will be deducted from the refund. No additional restocking fee will be charged.
Signature Hoops will cover reasonable return and replacement shipping when an incorrect, damaged, or defective product is received.
EXCHANGES
Size exchanges may be offered for the same product and color when the requested size remains available. Because many products are released in limited quantities, replacement inventory cannot be reserved or guaranteed. When an exchange is unavailable, the customer may select an eligible refund or store credit.
ORIGINAL SHIPPING CHARGES
Original shipping charges are nonrefundable because the shipping service has already been completed. This does not apply when Signature Hoops cancels an order before shipment or determines that the complete order was incorrect or defective.
LIMITED RELEASES
Most limited-release products follow the standard 14-day return policy. Limited inventory means exchanges, restocks, and replacement sizes cannot be guaranteed. Products excluded from returns must be clearly marked Final Sale before checkout.
FINAL-SALE PRODUCTS
of-one, deeply discounted clearance items, special collaborations specifically released as final sale, or clearly identified as final sale before purchase.
Damaged, defective, or incorrect products will still be reviewed by Customer Care.
PREORDERS
Preorders may be canceled within 24 hours of purchase. After that period, cancellation may no longer be available once production and inventory commitments begin.
After delivery, eligible unworn preorder merchandise follows the standard 14-day return policy unless clearly identified as Final Sale before purchase. Preorder exchanges depend on remaining inventory and cannot be guaranteed.
We are happy to help customers find the right fit and the best available resolution.
Because Signature Hoops releases many products in controlled quantities, replacement sizes and restocks cannot be guaranteed.
Shipping FAQ / Q&A
Yes! We offer Free Standard Shipping (3-5 business days) on all domestic orders over $100.Â
Most orders are processed and shipped within 1 to 2 business days. If you select "Next Business Day" shipping at checkout, Please allow 1 business day for order processing. Overnight shipping refers to the carrier's next-business-day service after your order has been processed and handed to the carrier; it does not guarantee next-day arrival from the time of purchase.
Our fulfillment center and shipping carriers operate Monday through Friday. We do not process, ship, or deliver orders on Saturdays, Sundays, or major national holidays. Express and Overnight delivery timeframes apply to business days only.
If you need your gear fast, we offer Express (2-3 Business Days) and Next Business Day delivery options. The shipping costs for these expedited services are calculated in real-time at checkout based on the total weight of your items and your exact delivery location.
We process orders very quickly to get your gear to you as fast as possible. If you need to change your address, please contact us immediately at info@signaturehoops.com. Once an order has been handed over to the carrier, we cannot reroute it.