Everything customers need before and after an order

We want every Signature Hoops customer to feel confident about their purchase. Find answers about sizing, limited drops, preorders, shipping, returns, and caring for apparel below.

SIZING & FIT

Signature Hoops products use a mix of relaxed, oversized, athletic, and cropped silhouettes. Customers should review the size guide and fit notes on each product page before ordering.

  • Premium Tees: Relaxed or oversized basketball-lifestyle fit.
    Hoodies: Comfortable relaxed fit with room for layering.
  • Basketball Shorts: Modern above-the-knee fit.
  • Cropped Sweatpants: Relaxed fit with a raw-cut mid-calf finish.
  • Long Sleeves: Relaxed athletic-lifestyle fit.
  • Sleeveless Tees: Athletic sleeveless silhouette.

Choose your regular size for the intended Signature Hoops fit or size down for a closer fit.

VIEW SIZE GUIDE

LIMITED DROPS

Signature Hoops releases selected products in controlled quantities. Some styles, graphics, and colorways may sell out before the next production run. First-drop products may not return in exactly the same design or color combination.
Adding an item to a cart does not reserve it. A product is secured only after checkout is complete.

LIMITED DROP. NO GUARANTEED RESTOCK.

PREORDERS

Selected products may be offered through preorder before inventory is available for immediate shipment. The estimated production and shipping window will be displayed on the product page before checkout.
Preorders may be canceled within 24 hours of purchase. After that period, cancellation may no longer be available once production and inventory commitments begin.
After delivery, eligible unworn preorder merchandise follows the standard 14-day return policy unless clearly marked Final Sale before purchase. Preorder exchanges depend on remaining inventory and cannot be guaranteed.
If a projected shipment window changes materially, customers will receive an update and the available cancellation or refund options.

SHIPPING

Orders are processed as quickly as possible after payment is confirmed. Estimated processing and delivery times appear during checkout. Customers receive tracking information when an order ships.
Signature Hoops is not responsible for carrier delays, severe weather, incorrect delivery information, or circumstances outside our control.

RETURNS & EXCHANGES

Eligible items may be returned within 14 calendar days of confirmed delivery. Approved returns must be mailed within seven days of receiving return authorization.
Items must be unworn, unwashed, undamaged, free from odors, and returned with all original tags attached.
For ordinary returns involving fit, size preference, color preference, or a change of mind, Signature Hoops will provide a prepaid return label and a flat $7.95 return-label fee will be deducted from the refund. No additional restocking fee will be charged.
Signature Hoops will cover return and replacement shipping when a customer receives an incorrect, damaged, or defective item.
Size exchanges may be offered for the same product and color when the requested size remains available. Inventory cannot be reserved or guaranteed. When an exchange is unavailable, the customer may select an eligible refund or store credit.
Original shipping charges are nonrefundable because the shipping service has already been completed, except when Signature Hoops cancels before shipment or determines that the complete order was incorrect or defective.

START A RETURN

LIMITED AND FINAL-SALE PRODUCTS

Most limited-release products follow the standard 14-day return policy. Limited inventory means exchanges, restocks, and replacement sizes cannot be guaranteed.
Products may be Final Sale when they are customized, personalized, individually numbered, one-of-one, deeply discounted clearance items, or special collaborations specifically identified as Final Sale before purchase.
Damaged, defective, or incorrect products will still be reviewed by Customer Care.

DAMAGED OR INCORRECT ORDERS

Customers should contact Signature Hoops as soon as possible and provide the order number, customer name, description of the issue, and clear photographs of the product and packaging.

CONTACT CUSTOMER CARE

PRODUCT CARE

  • Wash garments inside out.
  • Use cold water and wash with similar colors.
  • Avoid bleach.
  • Use low heat or air dry when possible.
  • Do not iron directly over printed artwork.
  • Follow the product care label.

Raw-cut cropped products may naturally develop additional character around the unfinished hem after washing and wear.

ORDER CHANGES & CANCELLATIONS

Contact Customer Care immediately when requesting an order change or cancellation. Once an order enters processing or ships, changes and cancellations may no longer be possible.

CONTACT

Customer Care Email: support@signaturehoops.com
Expected Response Time: Within 1-2 business days

CONTACT CUSTOMER CARE